Client care.
Delivery, returns, your order and every question in between. If you cannot find an answer here, we are one message away.
Track your order.
Enter the order number from your confirmation (it looks like DG-261004-12345) and the mobile number you used at checkout.
Fast, tracked, your way.
Where we deliver
Every city in Pakistan, through our courier partner, with a tracking number for every parcel.
How long it takes
Within 48 hours across Pakistan after we confirm your order. In Lahore, orders paid online in advance can be delivered the same day.
Delivery charges
Rs 250 on every order, whether you pay cash on delivery or online, and for same-day delivery in Lahore. Free delivery on orders of Rs 5,000 and above.
Confirming your order
We call or WhatsApp you to confirm every order before it is dispatched. If we cannot reach you after two attempts, we may cancel the order.
Paying
Choose cash on delivery and pay the rider when your parcel arrives, or choose online transfer at checkout and send the amount to our NayaPay account (03124092886, account title Abeer). Then send the payment screenshot on WhatsApp with your order number; we dispatch once it is confirmed.
Tracking
Once your parcel is booked, you receive a tracking number. You can also follow it above with your order number.
Changed your mind?
Unopened products
Return unopened, sealed products within 7 days of delivery for an exchange or a refund.
Damaged, leaking or wrong item
Tell us within 48 hours of delivery with a photo of the parcel and product. We replace it at no cost to you.
Opened products
For hygiene reasons, opened skincare cannot be returned unless it is faulty. If a product does not suit your skin, stop using it and contact us. We will help.
How to start a return
Message us with your order number and the item you want to return. We arrange the pickup or tell you where to send it.
Refunds
Cash-on-delivery orders are refunded by bank transfer, JazzCash or Easypaisa after we receive and check the returned item.
Frequently asked.
Every product page has an "Is it right for me?" section with skin type, texture, how much to use and what to avoid. For a personal starting point, take the free AI Skin Scan, or try formulas on your skin tone in the Skin Lab.
No. The Skin Lab is a visual simulation of the cosmetic benefits each formula is designed to deliver with consistent use. Real results depend on your skin, routine and environment.
No. The scan runs inside your browser. Your photo is never uploaded to us or anyone else, and it is gone when you close or leave the page. Read how the scan works.
Yes. Choose online transfer at checkout and send the amount to our NayaPay account (03124092886, account title Abeer) from any bank app or wallet. Orders paid online can be delivered the same day in Lahore.
Rs 250 on every order, and free on orders of Rs 5,000 and above. Delivery takes up to 48 hours across Pakistan; same day in Lahore for orders paid online.
Yes, until it is dispatched. Message us with your order number as soon as possible.
Each product page has a "Sensitive skin" note. Always patch test a new product on your inner arm for 24 hours before using it on your face.
Please check with your doctor before starting any new skincare product during pregnancy or while breastfeeding.
Never. Our formulas and our simulations focus on radiance, evenness and calm, and preserve the depth and warmth of every skin tone.
We are one message away.
Our team replies Monday to Saturday, 11am to 7pm.